GenieTracker™
Architecture
Compatibility
System Requirements
ISO 9000

Licensing

Product Demo

Order

 

 

 

 

Contact us

 
 

GenieTracker™
Bug Tracking system


Demo  

GenieTracker™ is an enterprise-class, comprehensive, intuitive and easy to use web-based bug/defect tracking and quality management solution. Software is built using modern Internet, and database technologies for maximum performance and reliability. Software is compatible with all major browsers available on the market today and we maintain backward compatibility with previous versions.

The system includes many features that allow users to report and track problem incidents very efficient. As your bug database grows and there are hundreds or even thousands of issues, things can still be found quickly and, in many cases, all important information is accessible right from your Home page. The system also includes a number of statistical reports that enable managers to get instant status for a project or product as well as monitor entire development process. Each report explains how to interpret the information being displayed.

GenieTracker completes the support loop by unifying Quality Assurance, Engineering, IT-Helpdesk, Customer Service, and Marketing departments within your organization. An external interface module which enables your customers or partners to report issues and request changes is included. The software is highly customizable and can be tailored for virtually any workflow and problem realm such as:

  • Software development
  • Web development
  • Hardware development
  • Helpdesk
  • Manufacturing
  • Customer Service
...as well as any combination of the above.

We guarantee that our system will dramatically improve quality management process, information availability, and employee productivity.

Features

Completely web-based solution. Requires no client software or drivers.
User-friendly GUI interface improves user productivity.
Flexible workflow. The system uses a flexible scheme to accommodate any organizations' workflow.
Highly customizable (by admin) without any special consulting or training.
In addition to bug tracking functionality GenieTracker™ includes Change / Enhancement Requests (CRF) and Test Request Form (TRF) modules that further extend its usefulness.
Three levels of internal security - individual user permissions, group-level permissions, and group-restricted access to each bug record.
Non-reversible password encryption combined with proprietary authentication mechanism provides secure user authentication without necessity to use additional security measures (https and SSL certificates) just for this purpose.
Record locking mechanism prevents situations when changes made by one user can be lost due to a consequent update made by another user editing the same record at the same time.
Powerful search mechanism allows unlimited combinations of fields and values to form database searches.
Ability to save search parameters to be used later and shared with other users.
Real-time summary and statistical reports. Ability to add custom reports.
Unlimited file attachments. Enhanced file Upload/Download mechanism prevents unauthorized download of files and execution of potentially harmful scripts.
Integrated email notification mechanism notifies individuals of any major changes in bug status and assignments.
History log keeps an audit trail of all major activities.
Web-based administrator's interface to all functions and features.
A separate interface enables you to receive customer feedback and bug reporting directly to your bug tracking system.
Optimized code, SQL queries, and graphics result in fast page loads and high performance of the system.
 

 

 

Copyright © 2002-2024 GENIESYS, Inc. All Rights Reserved. Legal Notice.