ISO is the International Organization for Standardization.
The term ISO 9000 refers to a set of quality management standards. ISO 9000 currently
includes three quality standards: ISO 9000:2000, ISO 9001:2000, and ISO 9004:2000.
ISO 9001:2000 presents requirements, while ISO 9000:2000 and ISO 9004:2000 present
guidelines. All of these are process standards (not product standards).
ISO 9000 is rapidly becoming the most important quality standard. Thousands
of companies in over 100 countries have already adopted it and many more are
in the process of doing so. Why? Because it controls quality. It saves money.
Customers expect it. And competitors use it.
ISO 9000 applies to all types of organizations. It does not matter what size
they are or what they do. It can help both product and service oriented organizations
achieve standards of quality that are recognized and respected throughout the
world.
Implementation of a quality management system is a must for any company to
become ISO 9000 compliant. Whether you decide to get officially certified or not,
by doing so, you will not only comply with the new ISO 9001 standard, but you
will also improve the overall performance of your organization's processes.
To build a quality management system in your organization, most likely, you will
need certain quality management software, forms, define standard operating procedures,
and train your employees to follow these procedures.
GenieTracker™ Bug Tracking system is built with features necessary for your
organization to comply with ISO 9000 standards. Such features include maintaining
workflow, automatic email notification, complete track of changes (history), management
reports and more...
The following diagram is an example of bug tracking procedures of ISO 9000 compliant
quality management system for a software company.
